FAQ
What is your return policy?
items purchased at full retail value can be returned or exchanged if within the 30 day window, with original tags still in tact, & unworn.
any items purchased with a discount code or from a sale collection can only be exchanged, or returned for store credit.
*There are no refunds to original form of payment for sale items*
Exchanges are free, returns are not.
customer can either send the item back themselves, or we will provide a label for you and deduct the return label cost from your refund. ($8.00)
there is also a $2.00 restocking fee for each item returned.
Any items marked final sale, are final sale. you agree to these terms when purchasing the item.
items purchased at full retail value can be returned or exchanged if within the 30 day window, with original tags still in tact, & unworn.
any items purchased with a discount code or from a sale collection can only be exchanged, or returned for store credit.
*There are no refunds to original form of payment for sale items*
Exchanges are free, returns are not.
customer can either send the item back themselves, or we will provide a label for you and deduct the return label cost from your refund. ($8.00)
there is also a $2.00 restocking fee for each item returned.
Any items marked final sale, are final sale. you agree to these terms when purchasing the item.
How Do I start a return or exchange?
to initiate a return or exchange, please reach out at
info@shopwildwoods.co
I am in between sizes… what size should I get?
if you are in between sizes, please reach out at info@shopwildwoods.co regarding the item you are considering buying and we can help you choose the correct size.
if you are in between sizes, please reach out at info@shopwildwoods.co regarding the item you are considering buying and we can help you choose the correct size.
I am in Canada. How long does it take to get here, and should i expect import fees?
shipping times to Canada are 5-10 days. Import fees will be assessed by the carrier and billed to the recipient upon delivery of the package. The cost of the import fees vary depending on the weight and value of each package and the destination.